Frequently Asked Questions

Contact us immediately and our collision repair experts can assess the damage to your vehicle and determine if it is safe to drive or if we should arrange a tow.

Examples of an unsafe vehicle to drive are:

  • Broken Headlamps
  • Broken Taillamps
  • Air Bag Deployment
  • Tires flat or rubbing
  • Broken Glass (windshield, door glass etc)
  • Specific lights on dashboard

Appointments are always helpful and will allow our collision repair experts to spend the needed time to assess your vehicle and walk you through the repair process. In the event that you do not have an appointment we will accommodate between the hours of 9 and 4

Once your vehicle arrives at our facility we will contact you to inform you your vehicle is here and to have you stop by to sign a repair authorization form.

The authorization form allows Master Auto Body to begin repairs to your vehicle based on the insurance company estimate. We will need one to be signed before we work on your vehicle

We are a direct repair facility for most insurance companies. This way we work directly with them to insure there are minimal delays in getting your vehicle back to you in a timely manner. Delays can happen and are sometimes out of our control. Rest assured our collision repair experts are working hard to get you back in your vehicle.

Yes, our collision repair experts will walk you through the entire repair process and provide you with a detailed estimate.

Enterprise is located on site and will have your reservation waiting for you on the day of your appointment. When your repairs are complete, simply drive your rental back to our facility and leave it with us. All deposits taken by Enterprise are usually refunded within 48 hours of your rental being returned

When you make your appointment to drop off the vehicle let our staff know you will need a ride and we will make the necessary arrangements to accommodate you.

That depends, if your vehicle was towed in chances are it was involved in a more serious accident. If your vehicle is drivable it most likely needs cosmetic repairs and would take less time to repair. Either way our collision repair experts will work with you every step of the way to provide you with the most accurate date of delivery.

Yes, just let our staff know when you drop off the car and we can provide you with an estimate for the additional repairs.

Yes, we stand behind our workmanship and provide you with a written warranty. We will honor that warranty for a lifetime or as long as you own the vehicle and no other losses occur after the repair.